FAQs: Payment through Good Dog

FAQs: Payment through Good Dog

How do payments on Good Dog work?

To get started with payments through our secure platform, just select your preferred payout method in the Payment Settings area of your account. Then send requests from your dashboard or using your personalized payment link.

Buyers can use a credit or debit card (including Visa, Mastercard, American Express, Discover, and Diners Club) to make payments. The payments are then sent directly to your preferred payment method with no fees taken out. Our payment platform will always be free for breeders — you invest so much in your dogs already, now it’s our turn to support you.

Buyers pay a reasonable Service & Protection Fee to help us run our platform, protect payments, and provide dedicated lifetime support. It is listed completely separately from your prices, which are always in your control.

Are there fees? There are no fees for Good Breeders. You invest so much in your dogs already, and it’s incredibly important to us to keep our community free for you.

Buyers pay a reasonable Service & Protection Fee when they make a deposit or payment. This fee helps us run our platform, protect payments, and provide dedicated lifetime support. It is listed completely separately from your prices, which are always in your control. The benefits are clearly explained to buyers at the time of payment.

By enabling us to keep improving our program, the Service & Protection Fee helps us do our part to support you in your efforts to produce physically, mentally, and emotionally sound dogs.

The fee itself is a flat amount that is determined according to the schedule given below. Please note that no fees will be taken out of the amount you’re paid by buyers.

Buyer Service & Protection Fee:

Buyer Service & Protection Fee

On the buyer side, we’ve found that people want the peace of mind and security that comes with paying for our service. Plus, they’re excited about knowing that their payment will help us champion Good Breeders. Buyers want to build a better world for dogs, too — and the Service & Protection Fee helps them do their part.

How do I receive my money?

When you collect payments through Good Dog, you can choose to receive them as direct deposits to your bank account or debit card, get them mailed by check, or have them deposited into your Paypal account. On Good Dog, we refer to these options as “payout methods”, since this is where we will be paying out your funds received through Good Dog.

You can select your preferred payout method and edit your preferences from the Payment Settings area of your account.

Here’s how the process works: You send a payment request or share your unique payment link with a buyer. When the buyer completes the payment, the money is directly transferred to your preferred payout method, and you receive an email confirming that the payment has been successfully processed.

We pay out immediately upon payment, but it does take a little time for the money to travel to you. The amount of time depends on your preferred payout method: 1-3 business days for a bank account or debit card (not including weekends and bank holidays), 1-2 business days for a PayPal account, and 5-10 business days for mailed checks.

While we don’t currently have this option, we’re working on adding functionality that allows you to hold money in your Good Dog account in case you’d like to store deposits or funds for refunds if needed.

How do you keep my and my buyers’ information secure?

We take the security of your and your buyers’ information very seriously. That’s why we use the most stringent security measures possible for payment to protect sensitive information like addresses, card numbers, bank account information, and more.

When receiving payments through Good Dog, you have the option to set up a direct deposit to your bank account or debit card. Your financial information is encrypted and never stored on your device or on Good Dog’s servers. This means that even in the unlikely event that someone attempts to access and steal personal information from Good Dog’s servers, they will not be able read or understand your financial information. The same measures apply to any card information that is provided by your buyers to make a payment.

Our payment processor is PCI-certified to PCI Service Provider Level 1, which is the highest level of certification available in the payment industry. We utilize bank-level, best-in-class technology to keep you and your buyers’ information safe, including HTTPS and HSTS for secure connections (SSL or Secure Sockets Layer), encryption of sensitive data, and PGP keys to encrypt communications.

We also offer the option to receive your payments via mailed checks or PayPal deposits if you prefer.

We recommend that you and your buyers utilize payments on Good Dog to protect yourselves, your money, and your sensitive information. Unfortunately, scammers and hackers are becoming more aggressive than ever. Payment through Good Dog ensures that you are working directly with a reputable buyer or breeder and you are protected by our Terms of Service and policies, which, unlike other payment options, are designed to support breeders. Paying and communicating on-platform also allows us to monitor and protect our community from fraud, scams, and other security issues, such as phishing.

We are dedicated to the security and safety of our community. If you have any concerns about your information or a payment made through our platform, please contact us immediately at help@gooddog.com. Our security team rapidly investigates all reported security issues and will be by your side to make sure the situation is resolved quickly.

Am I protected from cancellations and chargebacks?

Yes, we protect you from cancellations and chargebacks. We never allow buyers to pull money out of your Good Dog account.

What are the benefits to my buyers?

Buyers enjoy three key benefits when they pay through Good Dog:

1. Payment protection and guarantee. Paying through Good Dog ensures that buyers are working with a reputable breeder and are protected under our Terms of Service and Buyer Protection & Refund Policy. Subject to our policies, their transactions are fully backed and guaranteed, even in the unlikely event of an issue.

2. Dedicated lifetime support. Having a dog can be challenging, but no matter what kind of questions buyers have or issues they might be facing, they can come to us for help. Our team of specialists includes canine health and behavior researchers, people with decades of experience working with dogs, and lawyers with a background in contract law and dispute resolution.

3. Standards and screening. Working closely with our board of veterinary and animal welfare experts, we're engaged in ongoing research to elevate our standards for responsible breeding practices. By continuing to raise the bar on the science behind our screening process and provide world-class education to breeders, we're able to do more and more to improve the health and welfare of dogs.

These benefits are clearly explained to buyers at the time of payment. We’ve found that people are excited not just about the peace of mind and security that comes with paying for our service, but also about being part of our mission to champion Good Breeders and build a better world for dogs.

Can I use Good Dog for payments with buyers off platform?

Yes. To use Good Dog for payments with off-platform buyers, just share your unique payment link that can be found on the “Payments” page of your dashboard.

Please note that off-platform buyers will be required to pay the Good Dog Service & Protection Fee. That allows us to provide them with the same level of payment protection and dedicated lifetime support as on-platform buyers receive.

Are my buyers charged sales tax if I use Good Dog’s payment method?

No. We are working on tools to make this process easier for you, but it’s currently up to you to add sales tax into the total amount requested if you’d like to.

Is it easy to process refunds?

Yes, we’re here to help. If you’ve collected a payment through Good Dog and would like to process a refund (or if you’d like to send money back to the buyer for any reason), just contact refunds@gooddog.com and provide the name of the buyer, the amount you’d like refunded, and the reason for the refund.

We understand that refunds can be time-sensitive, so our team will process your request as quickly as possible.

If the payment has already been sent to your preferred payout method, you will receive a request for refund payment in an email from Good Dog. Follow the step-by-step instructions in the email to send the money for the refund. Immediately upon submitting the funds, the refund will be processed and sent back to the buyer, who will receive a refund receipt to their email.

Still have questions?

Feel free to reach out to us anytime at help@gooddog.com or contact your specialist and we'll get back to you right away.