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What does Payout Failed Mean?

What does it mean if my payment says Payout Failed (shown below)?
If a payment is showing as Payout Failed on your Payments Dashboard, the transfer of the funds to your selected payout method was not successful.



Does this mean my buyer’s payment wasn’t successful?
NO. This is only referring to the transfer of funds to you. If you have received an email confirmation stating the buyer completed the payment then the payment was successful and cannot be cancelled/charged back by the buyer.

How do I ensure the funds are transferred to me?

Payouts on Hold
Check your Payment Dashboard to see if there is a Payouts on Hold message. This indicates that our Payment Processor, Stripe, requires additional verification at this time.


If your payouts are on hold, click on Payment Settings and follow the prompts to provide the additional information requested by our payment processor, Stripe.

After completing Stripe's identity verification, refresh your browser and the Payouts on Hold message should be gone.

If you still see the Payouts on Hold message after 30 minutes, contact the Good Dog Breeder Team for further asisstance.

No Payouts on Hold Message
If your payouts are NOT on hold, then your failed payout is likely due to an expired debit card, your bank declining the transfer, or an incorrect account number. Updating your preferred payout method will usually resolve this issue.

If you still see the Failed Payout message 30 minutes after updating your payout method, contact the Good Dog Breeder Team for further assistance.

_____________________________________________
Still have questions? Contact the Good Dog Breeder Team, 7-days-a-week!
📞 (385) 308-0373
💬 (385) 308-0373
📧 breederteam@gooddog.com

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