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How to Process a Refund

Processing a refund is easy
To initiate a refund or send money back to a buyer for any reason:

On desktop or mobile web:
  1. Go to your Payments dashboard
  2. Under the "Completed" tab, find and click the payment you'd like to refund
  3. Click on the buyer's name to expand the payment details
  4. Click "Refund" on the right side
  5. Enter the refund amount and add an optional reason
  6. Click "Initiate refund"
  7. Pay the refund invoice that's generated

On the Good Dog: For Breeders app:
  1. Tap "Payments" at the bottom of the screen
  2. Tap "View all transactions"
  3. Under the "Completed" tab, find and tap the payment you'd like to refund
  4. Tap "Refund" and enter the refund amount
  5. Tap "Initiate refund"
  6. Pay the refund invoice that's generated

If you're unable to pay the invoice immediately, you'll receive a reminder text and email from our Payments Team. The invoice should be paid as soon as possible.

Once you've submitted funds, the refund will be sent back to your buyer along with a refund receipt for their records. Refunds typically take 5-10 business days to appear back on the buyer's original method of payment, depending on their bank.

NOTE: If the payment was subject to the 6.5% deduction, we'll handle reimbursing the buyer the full amount they paid (including the 6.5% deduction).

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Still have questions? Contact the Good Dog Breeder Support Team, 7 days a week!
📞 (385) 308-0373
💬 (385) 308-0373
📧 breederteam@gooddog.com

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