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Breeder Refund Policy & How to Process a Refund

Good Dog stands behind your payment policies!
You are completely in control of your payment policies! You can always rest assured that we honor your payment policies.

If a puppy buyer contacts us and requests a refund, we always direct them to message their Good Breeder. We let puppy buyers know that refunds must be initiated by their Good Breeder and can be full or partial depending on the circumstances of the puppy buyer’s request and their Good Breeder’s payment policies.

We are always here to provide additional support or help assist with a resolution between you and your puppy buyers. Please feel free to email breederteam@gooddog.com at any time and we will be happy to help!

Processing a refund is easy
To initiate a refund or send money back to a puppy applicant for any reason:
1. Navigate to the Payments section of your dashboard
2. Look for the “Completed Transactions” table
3. Find the transaction of the buyer whose payment you would like to refund
4. Click to open the payment information
5. Click Initiate Refund
6. Enter the amount you would like to refund and add a reason if you’d like
7. Click Submit

You'll then see a screen appear where you can pay the invoice to return the funds to the buyer (you will also receive a text message and email from our Payments Team if you cannot pay immediately noting payment of the invoice should be processed as soon as possible).


Once you’ve submitted funds, the refund will be sent back to your puppy buyer, along with a refund receipt for their records. Refunds typically take 5-10 business days to appear back on your puppy buyer’s original method of payment, depending on their bank.

Note: if the payment was subject to the deduction, we’ll handle reimbursing the buyer the full amount price they paid (including the 6.5% deduction)

If you have any questions or need any help following the steps outlined above, please email breederteam@gooddog.com and we will get back to you quickly!

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If you’re a responsible breeder and are interested in learning more about us, our community, and our mission, we’d love to speak with you. Please feel free to email us anytime at breederteam@gooddog.com and a member of our dedicated breeder team would be happy to answer your questions and share more about Good Dog with you.

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