Refund Guidelines

Good Dog's Refund and Invoice Policy requires refunds in certain situations and identifies additional circumstances where refunds may be necessary.

When Refunds are Required

You may be responsible for refunds under the following circumstances:

• You have materially misrepresented your puppy listings, breeding practices, and/or policies
• Health testing claims you made are found to be inaccurate
• You fail to honor your stated policies, agreements, and/or contracts
• You fail to provide services or products paid for through Good Dog 
• You violate Good Dog's policies, Standards and/or Breeder Code of Ethics

These required refunds must be processed promptly, within 3 calendar days (72 hours).

Additional Refund Situations

In addition to the required refunds outlined above, you may be obligated to issue refunds in the following situations:

Deposit Refunds

Regardless of your standard deposit policy, you may be obligated to issue full refunds when:

• You decide not to proceed with puppy placement
• Circumstances prevent your fulfillment of the agreement made with your buyer

Final Payment Refunds

For final puppy payments, you may be obligated to issue refunds when:

• The buyer will not receive a puppy as originally agreed

Other Payment Refunds

For payments made through Good Dog for services like transportation, training, boarding, grooming, registration, microchips, and similar add-ons, you may be obligated to issue refunds when:

• The service or product is not provided 
• The agreement indicates the payment is refundable under certain conditions and that refund policy is not honored

We understand these situations may vary based on your specific agreements with buyers, and partial refunds may be appropriate to account for your applicable costs.

How to Process Refunds

How Refunds Work

You can issue full or partial refunds for any payment received through Good Dog.

• To process a refund from your computer, visit your Payments tab on your Good Dog Dashboard.
• To process a refund using the Good Dog Breeder Mobile App, open the mobile app and tap the "Payments" icon in the app's bottom bar.

After initiating the refund, you'll see a prompt to pay a refund invoice. Since the buyer's payment was already sent to your payout method, you'll need to pay this invoice to return those funds to Good Dog so we can send the refund to your buyer. Payment of the refund invoice is required before your buyer can receive a refund.

All refunds for payments made through Good Dog must be processed through our platform in accordance with our On-Platform Payment Policy.

When refunding deposits or final puppy payments that included the 6.5% deduction:

• You are invoiced only for the amount you received from Good Dog (the payment minus the 6.5% deduction)
• Good Dog will add the 6.5% deduction, if applicable, when sending refund payments to buyers so buyers receive a complete refund for the full amount they originally paid

Refund Timelines

Your refund invoice must be paid within 3 calendar days (72 hours). If the invoice remains unpaid after this period, the Good Dog Payments team will contact you to initiate immediate payment.

In certain circumstances, Good Dog may need to issue a refund to your buyer before you've completed your refund invoice. When this happens for a situation covered by this refund policy, we will invoice you for that refund amount after the buyer has been paid. This invoice must be paid within 3 calendar days (72 hours).

Setting Your Refund Policies

Having well-documented refund policies protects both you and your buyers by setting clear expectations.

Policy Communication

You should clearly communicate your refund policies (ideally in written form) to buyers before accepting any payments. Refund policies should specify conditions under which refunds will be issued.

Refund policies should be documented in:

• Written contracts with buyers
• The policies section of your breeder profile page on Good Dog (this will be visible to buyers so they immediately see your refund policies)
• Your individual litter listings (ensure these match your profile policies)
• Any other relevant documentation shared with buyers

Communication Guidelines

All communications regarding refunds should be conducted through the Good Dog platform whenever possible. This ensures:

• A clear record of all agreements and discussions
• Good Dog can provide assistance if needed
• Proper documentation in case of disagreements

Policy Enforcement

Good Dog honors your refund policies when:

• Policies are clearly documented and communicated to buyers before accepting payments
• Policies comply with applicable laws and Good Dog's policies, Standards and/or Breeder Code of Ethics

Important Note: While written contracts and documented policies may be legally binding, any subsequent agreements made verbally or through text messages may also carry binding implications and must be honored – even if they contradict terms in the original written contract or initial agreements.

Payment Difficulties

If you can't pay your refund invoice within 3 calendar days (72 hours), contact us right away to avoid restrictions on your Good Dog account:

• Email: payments@gooddog.com
• Call/text: 385-332-4998

Please keep both Good Dog and your buyer informed about any refund status. 

Non-Compliance with Good Dog's Refund and Invoice Policy

If you fail to process refunds or communicate refund policies transparently, we may need to:

• Require immediate payment from you via invoice to process the buyer's refund on your behalf
• Begin a collections process
• Suspend your account, which means you will not appear in buyer search results or receive new applications from Good Dog buyers
• Close your account, which means you will no longer be able to list puppies or connect with potential buyers on Good Dog 

Multiple violations or poor communication about refunds may result in permanent removal from Good Dog.

Thank you!

If you have any questions, we are always here to help! Please feel free to reach out to the Payments team anytime by calling/texting 385-322-4998.

This policy was last modified: October 24th, 2025

Good Dog reserves the right to modify these policies at any time to maintain the integrity and transparency of our community.