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Good Dog’s Breeder Payment Protection Policy

We’re committed to making Good Dog the safest, most secure way to place your puppies.

All payments on Good Dog are protected by our Breeder Payment Protection Policy. That means if something goes wrong during or after accepting payments from puppy buyers on Good Dog, we’ll always be here to have your back.

Our commitment to protection
Our secure community was created to give you the peace of mind you deserve so you can focus on what matters – finding the right homes for your puppies. Our Good Dog Breeder Protection Policy protects you in the unlikely event that an issue arises related to a payment you’ve received from a puppy buyer on Good Dog. We’ll protect you from things like fraudulent chargebacks and canceled payments. You’ll also get instant payment verification, full, guaranteed payment protection, and a written invoice of the payment for you and the Good Dog buyer. Plus, every payment you accept on Good Dog helps support our mission to build a better world for our dogs and the people who love them.

How do I get protection?
Every payment made to you on Good Dog is one hundred percent guaranteed by us.

What’s protected?
In the unlikely event that an issue arises with a Good Dog buyer who has paid you on Good Dog, our dedicated team of experts will be here to help make it right. We’ll provide you with full payment protection and we’ll work tirelessly with you and the buyer to provide support, expertise, and help to resolve disputes. We will do everything we can to help resolve the situation to your satisfaction and make sure your payment is protected.

Every situation is unique, so our team works personally with any Good Breeder who has an issue to try and ensure they ultimately have a great experience using Good Dog to place their puppies in forever homes.

Here’s an example of what’s protected:
  • Full payment protection in the unlikely event that a buyer pays for their pup on Good Dog and then requests a fraudulent chargeback or payment cancelation in violation of the terms of their agreement with a Good Breeder

What’s not protected?
Our Breeder Payment Protection Policy only applies to payments collected on Good Dog. Payment collected via any other mediums (e.g., Zelle, Venmo, Facebook Pay, PayPal, Cash App, etc.) are not eligible to receive the protection Good Dog provides. Good Dog’s Breeder Protection Policy also only applies to what was agreed to between a Good Breeder and a Good Dog buyer and does not extend beyond the explicit terms of that agreement.

NOTE: All deposit and dog payments between Good Breeders and Good Dog applicants must be made securely on Good Dog in line with our On-Platform Payment Policy.

As you know, every breeder has their own payment policies and contractual terms that govern agreements with buyers. It’s important to use a contract with buyers so there’s a record of what was agreed to.

How to report an issue under the Good Dog Breeder Protection Policy

We’re always here if you need us. You can contact the Good Dog Breeder Team at breederteam@gooddog.com or call/text 385-308-0373 anytime.

However, we recommend following the steps below for faster resolution:

  1. Contact the buyer directly. While Good Dog is always here for you, many issues can be resolved by direct communication with the buyer. We recommend messaging the buyer via Good Dog’s secure messaging system to share your concerns openly and hear each other’s perspectives.
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  2. Email your dedicated Good Dog Specialist at breederteam@gooddog.com. The Good Dog Specialist Team is here to support you and are dedicated to you and your program.
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  3. Call or Text your Good Dog Specialist at 385-308-0373. If your issue is time sensitive and you need urgent assistance, please feel free to call us anytime – if we miss your call, please leave a message so we can call you back asap.

Good Dog’s Breeder Protection Policy is subject to certain terms, conditions, and exclusions, set forth in Section 7 of the Terms of Service, and is only applicable to payments on Good Dog.

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Are you a dog breeder interested in learning more about our community from a real person?

If you’re a responsible breeder and are interested in learning more about us, our community, and our mission, we’d love to speak with you. Please feel free to email us anytime at breederteam@gooddog.com and a member of our dedicated breeder team would be happy to answer your questions and share more about Good Dog with you.

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